Returns and Refunds Policy
Our return policy lasts 14 days from receipt of the goods. If you are not completely satisfied with what you have received, you may return the goods for a refund, credit, or exchange.
After this period of 14 days, we regret to inform you we are unable to offer you a refund or exchange.
To be Eligible for a return:
- The goods must be postmarked within 14 days from the date you received them.
- The goods must be unused and in the same condition that you received them.
- The original package, receipt or proof of purchase need to be kept.
Goods that are Non-Returnable:
- The goods are bespoke, personalised or made to your specifications.
- The goods are non-standard items.
- Goods not manufactured in our premises
- Goods which are non-physical i.e. sieve calibration
To return an item, please contact our sales team immediately at firstname.lastname@example.org or phone us on +44 (0)1292261444, you may be asked to provide proof of the incorrect or faulty item. Please place the item securely in the original package enclosing the proof of purchase and wait for us to arrange the collection. You will be instructed to attach the prepaid shipping label via email.
If the items delivered are incorrect or there are manufacturing defects, we offer a full refund or store credit, including shipping costs, which may be used in our store at any time. Alternatively, we can provide an exchange item free of charge.
- In the case of a return, the shipping costs are non-refundable. We will only reimburse or credit you with the value of the Goods.
- We will send you an email to notify you once we have received and inspected your return. We will also notify you of the approval or rejection of your refund, dependant on condition of goods. If approved, your refund will then be processed. Either a credit will automatically be applied to your store account or a refund to your credit card or original method of payment, within 10 working days.
- Please allow time for the refund to process. If after 10 working days, you have not received your refund, please contact us using the email: accounts(at)glenammer.com